Privacy Policy
Last updated: April 2025
Introduction
At Surmer, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
Information We Collect
We may collect information about you in a variety of ways, including:
- Personal Data: Name, email address, phone number, and company information that you voluntarily provide when contacting us or requesting our services.
- Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and navigation paths.
- Technical Data: IP address, browser type, device information, and operating system.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Improve our website and services
- Send you updates about our services (with your consent)
- Analyse website usage to enhance user experience
- Comply with legal obligations
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Third-Party Services
We may use third-party services for analytics, hosting, and communication. These providers have their own privacy policies governing the use of your information. We only work with reputable providers who maintain appropriate security standards.
Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@surmer.com.